MOST COMPREHENSIVE MASSAGE CHAIR WARRANTY IN AUSTRALIA!
INADA (Japanese) Massage Chairs (Excluding Inada CUBE) are covered by full comprehensive 3 year in-home parts and labour (subject to home being located with 50km of relevant state capital) warranty. Inada CUBE is covered by 12 month parts & factory (Sydney) repair labour warranty. Relax At Home other Massage Chairs are covered by our 1 year parts & factory repair labour warranty*.
Relax At Home Massage Chairs are made to the highest of standards with 1st class materials and are all easy to maintain. Their rugged construction will withstand frequent use, and the mechanics of all our massage chairs are specifically designed to be maintenance-free.
Due to their superior construction, it is not often that problems occur with our massage chairs. However, in the real world, nobody is perfect. Your massage chair may/may not require repair or service at some point in time. Our customer support systems are designed to get your product up and running in the most efficient, professional manner possible. You can be assured that any problem you may encounter with your massage chair will be handled with the greatest of care and pride by our customer service team and/or skilled technician.
Our massage chairs are modular in design, meaning that most repairs can be performed by you in your own home with all parts and instructions supplied by Relax At Home. In addition, Relax At Home provides a personalised fault finding diagnostic service with our Sydney technicians via email &/or phone in order to accurately diagnose your fault and required repair. INADA brand (Japanese) Massage chairs include free IN-HOME labour with the included 3 year warranty on INADA Massage Chairs (IN-HOME labour as long as you are within 50kms of nearest state capital & excluding CUBE)
Whilst most repairs are modular in nature, some of you might not feel comfortable with performing your own repair or might not have any friends/family able to assist. In these instances, for failures that permit field service, you may request an authorized in-home technician for a fee. These fees will be quoted if/when required as they are dependent on your location. Otherwise, you may wish to engage a local electronics repair technician (at your cost) with all instructions, assistance & required parts being provided by RELAX AT HOME - this is usually very cost effective (depending on who you employ) with most repairs being under 1 hour. Alternatively, you may return the chair OR the 'black box' (containing all electricals, underneath the chair) to our Sydney factory for any required repairs (factory labour IS included in standard 2 year warranty). A Return Authorisation must be obtained from our service department prior to any returns. Freight costs are excluded from warranty. Alternatively, for complete peace of mind, you may wish to purchase a "Labour Warranty Upgrade Package" at time of purchase of massage chair (detailed below) for 1 year IN-HOME warranty. NB: SYDNEY & WOLLONGONG Metropolitan IN-HOME warranty IS included (FREE). INADA (Japanese) Massage Chairs IN-HOME warranty IS included (Free) for all Australian states as long as your home is located within 50kms of state capital (NB: Excluding Inada CUBE which is factory return warranty)
*Full warranty Terms & Conditions detailed in Relax At Home Warranty Certificate
Private Residential Home Warranty Only. Massage Chairs used in corporate/commercial premises' (or anywhere other than private residential home) is 6 months Warranty as per above terms & conditions.
For complete peace of mind, LABOUR WARRANTY UPGRADE PACKAGES are available for purchase only at the time of purchase of massage chair. These packages cover you for 1 year parts & IN-HOME Labour:
A) Field Repair - Sydney & Wollongong Metropolitan FREE
B) Field Repair - METRO: Central Coast, Blue Mountains$250.00
C) Field Repair - METRO: Canberra, Melbourne, Brisbane, Gold Coast, Adelaide$350.00
D) Field Repair - All Other Areas Australia Wide$POA (Dependant on location)
The above mentioned packages cover you for comprehensive 1 year parts & in-home labour (ie. Technician attends your home to carry out any required repairs as required during 1 year warranty period).
PLEASE SCROLL DOWN TO THE BOTTOM OF THIS PAGE TO 'ADD TO CART' IF YOU WISH TO PURCHASE ANY OF THESE PACKAGES - NB: THEY CAN ONLY BE PURCHASED AT TIME OF MASSAGE CHAIR PURCHASE.
*A Return Authorisation must be obtained from our service department prior to any returns. It is customers responsibility to return to factory (Syd) & any freight costs (to/from factory) are excluded from warranty.
We back our products 100%. In the unlikely ev .
For complete peace of mind, LABOUR WARRANTY UPGRADE PACKAGES are available for purchase only at the time of purchase of massage chair.These packages cover you for comprehensive 1 year parts & IN-HOME Labour (ie. Technician attends your home to carry out any required repairs as required during 1 year warranty period). Please select option A-D (from the drop down menu to the right) depending upon your location (as detailed above)
EXTENDED WARRANTY packages are also available for purchase only at the time of purchase of massage chair. Please choose from options below (select from drop down menu to the right):
A) Extended 1 year parts & factory repair labour warranty
(ie. Total 2 years parts & return to base labour warranty)
B) Extended 1 year parts only warranty
(ie. Total 2 year parts & 1 year factory repair labour warranty)